Terms & Conditions





Freedom Chocolate Website

Terms and Conditions.

Freedom Chocolate is owned and operated by Simon and Sarah Wood.


We accept no liability (to the fullest extent allowed by law) for the accuracy of information contained on Product pages or on the website, which may contain inaccuracies or typographical errors.

We use all reasonable endeavours to adhere to the delivery times set. Please see the Delivery Page for detailed information on delivery timescales.

Simon and Sarah Wood are the exclusive owners of the Freedom Chocolate logo and images.

Secure Transactions

Freedom Chocolate intends to provide you with the safest and most secure shopping experience possible. Since offerings and technologies change, we reserve the right to change, modify, add or remove portions of our Privacy Policy at any time without prior notice. If policy changes are substantial, we will notify our customers via e-mail. Please periodically review our Privacy Policy for changes. If you have any questions, or would like further clarification, please contact us. If policy changes are substantial, we will notify our customers via e-mail.

Third Parties

We will not rent or sell your name, address, e-mail address or personal information to any third party.


If you are not satisfied with a product that you have bought, please contact us to tell us why you are not satisfied, and include the name of the product, along with the expiry date on the back of the pack. Any images you can provide will be additionally helpful.

Freedom Chocolate makes every effort to ensure products arrive in perfect condition. However, in the unlikely event of a product arriving damaged, customers should contact us within 3 days of receipt for a replacement to be sent.

Please see the Delivery Policy page for detailed information on delivery timescales. If your order has not arrived within these timescales, customers should contact us as follows:

[email protected]

Freedom Chocolate


High Hesket







If your purchase from Freedom Chocolate is found to be faulty, damaged or unsatisfactory, please contact us per the instructions above for a full refund. Refunds for valid claims will be made via the same method of payment as used to place your order.


You may cancel your order by informing us of this by e-mailing [email protected] any time up to 14 days after receiving delivery. Goods are to be returned to us at your expense in an unused, unopened condition without the seals or wrapping being removed or broken. We will refund your money within 14 days of receipt of evidence of having sent the goods back or within 30 days of your cancellation, whichever is the earlier.

Returned goods are to be accompanied by a note showing your name, the date of order and the invoice number, and should be forwarded to our team at the address above.


We reserve the right to alter prices to take into account forces beyond our control (e.g. currency fluctuations, increased supplier costs).

Medical Disclaimer

We strongly recommend that if you have any health concerns about consuming our products that you seek the advice of a qualified health professional. Our products are in no way meant to diagnose, treat or cure any individual or symptoms.

External Links

We are not responsible for the content of external links, blogs and websites. These are provided for information purposes only.